Performance reporting as at the end of October 2011

Performance Indicator		Year end 10/11	Aug-11	Sep-11	Oct-11	Target 11/12 March	Peer group quartile	Are we on target?	Are we getting better?
	% of routine repairs completed on time	98.0%	96.0%	88.3%	84.2%	98.0%	4th Apr-Sep
	% overall satisfaction with repairs service	83.2%	88.0%	84.6%	72.7%	90.0%	n/a
	Calls per 100 homes	126	114	115	162	200	n/a
	Gas safety - % appliances with overdue gas check	0.00%	0.26%	0.00%	0.00%	0.00%	1st Apr-Sep
	Gas safety - % non compliance with MHP gas servicing procedure	0.00%	0.06%	0.00%	0.00%	0.00%	n/a
	Average SAP rating for Homes	59.5	59.53	59.53	59.53	n/a	n/a	n/a
	% of homes failing Decent Homes Standard	24.50%	41.71%	40.90%	44.14%	23.00%	n/a	n/a
	Proportion of general needs properties that are empty	4.52%	5.18%	5.10%	6.66%	4.50%	4th Apr-Sep
	% general needs rent arrears	5.53%	6.05%	6.10%	6.00%	6.50%	3rd Apr-Sep

	Are we on target?		Are we getting better (based on last three months)?
	Meeting or exceeding our target.		Performance has improved.
	Marginally outside target.		Performance has remained largely unchanged.
	Significantly outside target.		Performance has deteriorated.

If you require more detailed information please contact our Performance and Research team