How to pay your rent or service charges
It is very important to pay your rent and/or service charges on time, in line with your tenancy or lease agreement. We rely on this income to maintain our services and carry out improvements to your homes and estates.
There are various ways to pay your rent and service charges. You can choose one that suits you but whichever method of payment you choose, remember that you are responsible for payments.
Online with Allpay
You can pay online via our partner Allpay.
All you need is your own valid email address, your rent payment card and a debit card.
Once on the site you will be asked to enter your payment card number, the long 19 digit code across the centre of the card. All first time users are asked to enter and confirm a password for added security and an email address at which the cardholder can receive payment confirmation.
When you have completed the transaction you will receive a confirmation email with a payment reference number.
Paypoint with Allpay
Use your Allpay rent payment cards at over 18,500 locations – in newsagents, convenience stores, supermarkets and off-licenses, with most open long hours, seven days a week.
Post Office
Use your rent payment card from Allpay to make payments by cash, cheque or debit card at any Post Office within the UK.
Cheque payments made at the Post Office need to be made payable to ‘Post Office Ltd’. Please ensure that you quote your tenancy reference number on the back of your cheque.
Direct Debit
With direct debit we automatically collect payments from your bank account once a month. You can choose one of two payment dates: the 5th or 20th of each month.
Telephone us on 0800 783 1118 or 020 8623 8900 for more information or to set up a direct debit mandate over the phone. Alternatively you can download one here and send it to:
Clapham Park Homes
1 Headlam Road
London
SW4 8HP
Remember, you will need to have a bank or building society account that accepts direct debits.
Standing Order
A standing order can be arranged with your bank or building society to make a payment. A standing order form is signed by you to instruct your bank to send money to us regularly.
Standing order forms can be obtained from our customer services team on 0800 783 1118 or 020 8623 8900.
Standing orders should be made payable to …
Post
Send a cheque or postal order made payable to ‘Clapham Park Homes Ltd’ to:
Clapham Park Homes
1 Headlam Road
London
SW4 8HP
At our office
You can pay by cheque or debit card at our office:
Clapham Park Homes
1 Headlam Road
London
SW4 8HP
NOTE: We do nopt accept cash payments at our offices.
For further information
If you are experiencing difficulties in using your card, need to order a replacement card or have not received a card, please contact us on 0800 783 1118 or 020 8623 8900, quoting your full name and address.