Information on our services
We aim to give you the information you need to understand our services.
We will let you know:
- What your responsibilities are as a resident of Clapham Park Homes.
- About the support available to help you maintain your tenancy.
- About any action we are taking against you or on your behalf.
- How we will consult with and involve you.
- How you can complain about our service.
- How we fix rents and service charges.
- What types of tenancy we offer.
We will explain our procedures for:
- Dealing with and reporting repairs.
- Anti-social behaviour, harassment and domestic violence.
- Customer feedback and complaints.
- Equal opportunities and diversity.
- Resident involvement.
- Home ownership.
- Customer care.
We will provide information through:
- Your tenancy agreement, which includes the conditions of your tenancy.
- Regular newsletters, leaflets and posters.
- Policies and procedures.
- Our Service Promise.
- The Annual Report, which includes information on our performance.
- Our website.
- Translated material, audio cassette and large print where requested.