How long will repairs take?
We have given every repair a category code which tells you the maximum time it will take us to carry out the repair. There are four categories:
Category 1 – Emergency repairs are made safe within 24 hours
Repairs in this category include:
- Major water leaks.
- Total loss of electricity – where the fault is inside the property.
- Gas leaks – that are not covered by the gas company.
- Major structural problems.
- Total loss of heating.
- Security following a break-in.
- Health and safety repairs.
Category 2 – Urgent repairs are completed within two working days
Repairs in this category include:
- General repairs to heating and hot water.
- General plumbing repairs.
- Minor leaks.
- Minor electrical repairs.
Category 3 – Routine repairs are completed within five working days
Repairs in this category include:
- Minor roof repairs.
- Carpentry repairs.
- Door entry phone repairs.
Category 4 – Non-urgent repairs are completed within 30 working days
Repairs in this category include:
- Guttering repairs.
- Doors and window repairs (except where your home is unsafe).
- Repairing plasterwork after other repairs are completed.