Gas servicing and safety
By law we have to carry out an inspection of the gas appliances in your home every year. We will send a gas engineer to visit you to carry out a full safety check. They will make sure that your appliances are working correctly and efficiently.
The inspections are for your safety so please make sure someone is available to let the gas engineer into your home. The engineer will leave you a form telling you that your gas appliances have been tested. If anything is found to be unsafe we will arrange for repairs to be carried out.
By law and by condition of your tenancy agreement you must let us into your home to carry out these repairs. If we are unable to gain access to your home we will take legal action to gain access. This may result in you losing your home and also having to pay some of our legal costs.
Further information can be found on the Health and Safety Executive website
Hints and tips
If you smell gas in your home:
- Turn off your gas supply at the meter (contact your caretaker if you have one).
- Open all doors and windows to get rid of the gas.
- Do not turn any electrical switches on or off.
- Do not use door bells.
- Do not light a match or cigarette lighter.
- Check to see if an appliance has been left on, but is unlit. If so, do not turn your gas back on or try to re-light until the smell of gas has cleared.
If the leak cannot be stopped by turning off appliances, phone Transco, the gas emergency service, immediately on 0800 111 999. This service is free.
The emergency service will attend as soon as possible and make sure your appliance is safe to use. They will tell you if the problem requires your gas to be shut off until a repair can be carried out.