Emergency contacts
Fire
If there is a fire:
- Dial 999
- Get everyone out of your home
- Do not stop for personal belongings
- Warn your neighbours
- Do not leave anything in the shared area that could block the way for someone trying to get out.
Suspected gas leak
If you smell gas in your home:
- Turn off the gas supply at the mains next to the gas meter
- Open all doors and windows to get rid of the gas
- Do not turn any electrical switches on or off
- Do not light a match or cigarette lighter
- Check to see if an appliance has been left on unlit, and
- If the leak cannot be stopped by turning off an appliance, call Transco on 0800 111999 (this free service is available 24 hours a day, 7 days a week).
Electricity
If you have a partial electrical fault (e.g. the lights won’t come on):
- Check your fuse box.
If you have an electrical fault you think might be dangerous:
- Switch off the electricity at the mains supply (switch is next to your fuse box or next to the meter), and
- Contact your electricity company.
If your mains supply fails completely:
- Contact the number given on your electricity bill.
Water leaks and frozen pipes
If you have a leak or burst pipe:
- Turn off the water supply at the mains stopcock – this will usually be situated under the kitchen sink, and
- Call a plumber.